Refund policy
RETURN AND REFUND POLICY
At Vardhaman Auto Parts, we aim to provide our customers with genuine and quality automotive spare parts. Please read our return and refund policy carefully before placing an order.
1. RETURN ELIGIBILITY
Products may be returned only if:
• The wrong product was delivered by us.
• The product received is damaged or defective.
• The product received is materially different from the product ordered.
The customer must contact us within 7 days of receiving the order to request a return.
The product must be unused, uninstalled, and in its original condition and packaging. The product should include all original labels, accessories, invoices, and packaging where applicable.
2. NON-RETURNABLE PRODUCTS
Returns will not be accepted for:
• Products that have been installed, fitted, used, modified, or altered.
• Products damaged due to incorrect installation, improper handling, accident, or misuse.
• Products damaged after delivery due to normal wear and tear.
• Products without original packaging, labels, or accessories where applicable.
• Products specifically marked as "Final Sale" on our website.
• Products that are returned after the applicable return period.
3. WRONG PRODUCT
If you receive a product different from the one you ordered, please contact us within 7 days of delivery with your order details and clear photographs/videos of the product received.
After verification, we may arrange a replacement or provide a refund, as applicable.
4. DAMAGED OR DEFECTIVE PRODUCT
If your product arrives damaged or defective, please contact us within 7 days of delivery. Please provide photographs or videos showing the condition of the product and its packaging.
We will review the issue and, where the claim is accepted, provide an appropriate replacement or refund.
5. RETURN PROCESS
To request a return, contact us through the contact details provided on our website and provide:
• Order number
• Customer name
• Product details
• Reason for return
• Photographs/videos, where applicable
Do not send any product back without receiving return instructions from us.
6. REFUNDS
Once the returned product is received and inspected, we will notify you whether the return has been approved.
If approved, the applicable refund will be processed through the original payment method or by another method available to us, as applicable.
The time taken for the refund to appear in your account may depend on your bank, payment gateway, or payment provider.
7. EXCHANGE / REPLACEMENT
Where applicable, an eligible product may be replaced with the correct or equivalent product, subject to availability.
8. SHIPPING CHARGES
Where the return is due to an error on our part, such as sending the wrong product or an eligible damaged/defective product, we will determine the appropriate return shipping arrangement.
For other returns, shipping and other applicable charges may be non-refundable.
9. ORDER CANCELLATION
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, dispatched, or delivered to the shipping carrier, cancellation may no longer be possible.
10. IMPORTANT NOTE FOR AUTOMOTIVE PARTS
Customers are responsible for confirming that the selected part is suitable for their vehicle before placing an order. Please verify the vehicle model, variant, year, engine specifications, part number, and other relevant compatibility details where applicable.
We strongly recommend confirming compatibility with a qualified mechanic or technician before installation.
11. POLICY CHANGES
We reserve the right to update or modify this Return and Refund Policy from time to time. Any changes will be published on this page.
If you have any questions regarding returns or refunds, please contact us using the contact information provided on our website.